Customer Support

Your on-demand solution to questions, comments and troubleshooting items.

We derive our success by exceeding your expectations of our products, services, and people.

If you ever have questions, concerns, or wish to provide feedback, either positive or negative, please contact us directly at 281.292.1333 ext. 300 and ask to speak with the head of our customer service group.

Our support hours are Monday through Friday, 8:00 AM to 5:00 PM CST, excluding holidays.

For after-hours support, please use web or email support.

We have three different ways for you to contact us

Web Support
This is the preferred method for obtaining support. Utilizing our online support portal will allow you to:
  • Create a Support Ticket using our simple support form
  • Track your tickets’ statuses
  • Update your tickets as appropriate
Once on the support portal, please see the articles referenced on the home page to learn more about submitting and reviewing your tickets
Note: You will be prompted to create an account the first time you visit our support portal.

Email Support
Great for:
  • Project status questions
  • Document requests
  • Questions about using Virtual FileRoom

Phone Support

281.292.1333 - Option 1
Great for:
  • Urgent requests
  • Personal assistance with Virtual FileRoom
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